Usability testing subscription

Helping teams to test regularly

Have you been meaning to get to usability testing but just don’t have the time or resources? 

How Might We now offer a usability testing subscription so that you can get the goodness of ongoing research and testing without the hassle of organising them. It’s perfect for an existing design team that don’t have the time, resources, or expertise to run regular usability tests. 

Packages 

Quick

4 x 20-30min usability tests

A 1-day interactive lab where, as a team, we watch 4 slightly edited videos in the morning and analyse the findings with quick-win solutions in the afternoon. This works well with a maximum of 10 people from different parts of the business.

This does not include a report and as there is limited time it’s best to focus on one specific area and target group.

GOOD FOR:
Smaller tasks (Part of a larger flow or a single page). Very involved and present teams that can interact and take notes during the lab day.

R40 000
per session once a month, or once every second month, for 1 year. Ex vat. 

Workshop

5 x 45min-1hr usability tests

Viewing day: Watching the recorded videos of the tests we did the day before. This is a little easier than watching them live as remote testing often has technical issues. 

Workshop day: A full day with your team, directly after the viewing day, where we analyse the findings and come up with quick win solutions and next steps.

GOOD FOR:
Longer, more complex flows, apps or websites. Requires the team to be available for two full days, stay involved and take notes.

R50 000
per session once a month, or once every second month, for 1 year. Ex vat.

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Report

5 x 45min-1hr usability tests

Viewing day (Optional): Watching the recorded videos of the tests we did the day before.

Report: We will create a full report of the UX issues with severity ratings and a ‘highlights reel’ of the most interesting parts of the usability tests. This will include clips, recommendations and next steps.

GOOD FOR:
Larger teams that have stakeholders that are not able to attend full day workshops or viewing days and need a debrief to view in their own time or to keep as a record.

R65 000
per session once a month, or once every second month, for 1 year. Ex vat. 

Want to find out more or ready to book?

They are flexible: You can choose a different package for each round of tests, or customise your own.

How it works 

We will…

Schedule regular tests

You can book once a month or every second month for a year. Scheduled dates are flexible, so if you need to move a test out by a week or two, we will do our best to accommodate you. Prices are based on a year contract.

Recruit respondents and pay them an incentive

Finding the right people to test is vital so we use a team of the best recruiters in South Africa using a carefully designed screener to ensure that respondents meet your target market perfectly. We also recruit one extra in case there are any last-minute cancellations.

Help you choose what needs to be tested

For each round we will help you pick what needs to be tested a few days before. We can use designs, prototypes, concepts or live code. You will need to supply these for testing but we can help with suggestions to get them ready for testing. 

Create the script

Based on what needs to be tested and what learnings you are looking for, we will formulate the best way to gather the findings. Knowing what types of questions to ask, and when to ask them, comes from a familiarity with research theory and years of experience.

Get the recruits setup

Make sure they have access to the internet and have a device that can load your site or prototype. With remote testing, we rely heavily on video calls so before the test, we will confirm what phone or computer the respondent will be using, test their internet, and buy them data if needed.

Run the tests

Based on the package you select the tests will be with 4 or 5 customers for 30 mins to 1 hour. Remote testing has its technical issues, so we will record all the videos, slightly edit them and play them back to you the next day or in the workshop as if they were live.

Process the findings

After the test, there are two ways to process the findings. You can either run a workshop to iterate on the designs, or we can create a full debrief report. These are detailed in the packages above. 

remote user testing
All of our usability tests are currently remote. 

How we measure findings 

Good thing

This is something that a customer will enjoy or complete easily.

Papercut

Causes confusion and doubt. Some of these are inevitable, but enough of these can cause “death by a thousand paper cuts”.

Speedbump

Slows down the task and causes some irritation. These will reduce trust and credibility and if this happens a few times, customers will probably give up.

Roadblock

These issues will obstruct a process completely and will stop a customer from completing the task. These will also reduce repeat usage.

Add usability testing to your team today

Get continuous insight and keep iterating your product
Contact us